Customer Solutions Representative I

Customer Service Representative

Provides exceptional customer service with a friendly and positive attitude. Performs routine customer order processing functions; receive and respond to customer inquiries, complaints and / or orders; processing of customer returns and backorder requests; provides sales support for Americas Sales Territory.

Location and Hours : This position is open to candidates based in either Tucson, AZ or Cherry Hill, NJ. Standard working hours are 8 : 30am - 5 : 00pm (Tucson) or 11 : 30am - 8 : 00pm (Cherry Hill), Please note that during Daylight Savings Time, Tucson hours will shift to 9 : 30am - 6 : 00pm to align with Eastern Time.

Responsibilities

• Review customer concerns, consider options and develop best solutions for customer
• Receive inbound customer correspondence which may result in :

Entering an order

Ensure customer information is current, accurate and complete

Files claims / tracers for lost / damaged shipments

Reviewing daily quality reports and correction data when necessary

Web orders

Standard High volume quotation requests, using established pricing guidelines

Customer and opportunity development

Essential Qualifications :

Qualifications

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills & Abilities :

Education / Experience :

High School diploma or equivalent; minimum of two (2) years related prior work experience.

Physical Requirements :

Ability to operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.

Compensation Range Transparency :

At Edmund Optics, we are committed to transparency and equity in our hiring practices. The posted salary range for this role reflects the expected base pay. The actual offer will be based on multiple factors, including but not limited to relevant skills, education, work experience, business needs, and geographic location.

Salary Range : $15.00 $18.50 per hour

Benefits :

Availability of these benefits may depend on the country and employment type.