IT Support Specialist II

Overview

We, at Leggett & Platt Inc., are searching for an IT Support Specialist II within our Corporate IT team to help support our Hydraulic Cylinders business. PHC has built a reputation as a world-class hydraulic cylinder manufacturer through our superior quality control and innovation. PHC is a leading supplier of hydraulic cylinders for material handling, construction, agriculture, and transportation markets. If you join our team, your work will ensure customers across the world have high-quality products they can use to keep their businesses running.

Role

As an IT Support Specialist II you will collaborate with Corporate and Business Unit IT teams to deliver reliable, hands-on support for hardware, software, and systems. Your work will directly impact operational efficiency and user satisfaction, helping maintain the company's reputation for excellence. The team you will be working with is technical and collaborative, and values problem-solving and effective communication. This is an 80% on-site position in Beulaville, NC that will be providing IT support to our Wilmington, NC and Wallace, NC locations.

• Respond to and resolve Tier 1 and Tier 2 support requests via ServiceNow, ensuring timely resolution and adherence to SLA targets.
• Troubleshoot and support Windows 11 workstations, printers, mobile devices, and production-floor systems.
• Perform light server troubleshooting (Windows Server 2019 / 2022), Active Directory tasks, and Group Policy adjustments as needed.
• Maintain and manage endpoint configurations using Endpoint Central.
• Document technical procedures, resolutions, and recurring issues to improve team knowledge and reduce repeat incidents.
• Provide user training and guidance tailored to varying levels of technical proficiency.
• Identify patterns in support requests and propose long-term solutions or process improvements.
• Collaborate with corporate OT teams to support operational technology systems within defined boundaries.
• Travel occasionally to Wallace and Wilmington locations based on business needs.
• Participate in rare after-hours support for critical issues or maintenance windows.

Qualifications

What to Do Next

Now that you've had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

Our Commitment to You

We\'re actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we'd love the opportunity to consider you.

Equal Employment Opportunity / Veteran / Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the Privacy Notice tab located at privacy.leggett.com

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