Direct-to-Consumer Medicare Sales Supervisor - Hybrid in Englewood, CO

Direct-to-Consumer Medicare Sales Supervisor

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing Together.

We're growing our team in Englewood, CO and have a Direct-to-Consumer Medicare Sales Supervisor opening available now. In this sales leader role, you will receive a competitive base salary and monthly bonuses based on your team sales performance. You will help lead your sales team to be successful in this consultative sales model role, selling directly to consumers. No license is required prior to starting in the role, we will pay for and provide support for you to obtain the required state licenses.

The Direct-to-Consumer Medicare Sales Supervisor is responsible for achieving results by providing frontline leadership, management and coaching to a team of telesales agents who are responsible for enrolling consumer prospect into UnitedHealthcare Medicare Solutions plans. Responsibilities include motivation, resource management, coaching and training of staff. This position reports to the Inside Sales Director for the site.

Schedule : Will vary from 8am MST - 9pm MST with 1-2 weekends per month with additional hours, weekends, and holidays based on business needs during AEP season

Location : This individual would be expected to work primarily out of Englewood, CO office with flexibility to work up to 50% in Colorado Springs, CO office in the future

If you reside near Englewood, CO, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities :

• Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance
• Supervise the daily activities of the team by reviewing and analyzing calls / reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience
• Develop staff by providing one-on-one coaching, conducting role plays and team meetings
• Partner to deliver training and other opportunities of professional development for agents
• Partner with peer leaders to build and maintain a positive culture within the organization
• Provide and receive constructive feedback from / to peer leadership team
• Coordinate department activities to ensure agents can sell with accuracy and efficiency
• Identify compliance and quality improvements and initiate corrective actions
• Partner on projects related to systems, processes or inter-department initiatives
• Participate in staff recruiting, selection, orientation and training
• Identify issues, training needs and develop and maintain processes within the department
• Perform other related duties as required to achieve the goals and objectives of the company and department

Demonstrated Skills :

Compensation & Benefits :

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $50,000 to $115,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.