Security & Training Manager | Full-Time | BOK Center
Oak View GroupTulsa, OK, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionProvide oversight, direction, and supervision of all matters related to security training. Coordinate and supervise specific event-related security as required. Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy with department staff. Serve as liaison and work closely with event organizers, show managers, show contractors, and staff in all matters involving show security / traffic and safety. Work with all entities to ensure effective operation and adherence to security policies, procedures, and protocols. Maintain effective working relationships with police, fire watch, EMS, and other security personnel and / or safety organizations. Support scheduling of guards for day-to-day operations and special events. Adjust and update work schedules to reflect cost efficiency and building activity. Handle complaints, disturbances, or related problems with the public, staff, or promoters. Attend department meetings and weekly staff meetings. Develop and maintain a harmonious working relationship with all other departments. Attend events deemed necessary by leadership, including but not limited to events where a safety or security risk is elevated and / or events where severe weather is forecasted for the local area. Be responsible for planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems. Keep subordinate personnel adequately informed of performance expectations and handle employee concerns. Ensure proper training and development programs for security staff to ensure ongoing improvement and professional growth. Design, develop, and implement training curricula for all security personnel. Conduct initial onboarding training for all new security officers. Develop and execute training programs for security staff as well as non-security personnel, including coordination with external resources. Deliver recurring and specialized training sessions on critical security topics, including : Physical security principles and practices for large venues, National Incident Management System (NIMS) principles and application, Active Shooter preparedness and response, De-escalation techniques and conflict resolution, Report writing and documentation, Access control systems and procedures for high-traffic areas, Patrol procedures and observation skills, and Crowd management strategies and techniques. Develop and deliver essential security training to non-security employees, including : Emergency response protocols, Shelter-in-place procedures, Evacuation plans and procedures, and Basic crowd management awareness for front-line staff. Provide hands-on instruction and practical exercises to reinforce learned concepts, including drills and simulations. Oversee and coordinate the certification process for First Aid, CPR, and AED for all security personnel, and act as a certified trainer if qualified. Assess training effectiveness and make continuous improvements to programs. Maintain accurate training records and documentation. Collaborate with security management, event operations, and other departments to identify training needs. Act as a mentor and resource for security officers. Be willing to work flexible hours, including evenings, nights, weekends, and holidays, and to come in for different shifts to conduct training as required. Train and maintain standards for guards and other personnel in protective procedures, first aid, fire safety, emergency procedures as well as all functional areas of the OVG Tulsa Security Department. Participate in training programs (fire drills, shelter in place, active shooter, and evacuation in place) for full-time and part-time employees. Oversee onboarding for new security personnel. Education and / or Experience : Bachelor's degree in Criminal Justice, Business or related field preferred but not required. Minimum of three years of responsible management experience in security or law enforcement, with demonstrated responsibility for security, safety, investigations and asset and infrastructure protection. 5+ years of experience in physical security operations, with significant experience in a high-volume, dynamic public-facing environment, such as entertainment complexes, resort properties, or large-scale integrated facilities. Demonstrated experience in training and adult education, including developing and delivering curricula. Police and / or law enforcement background preferred. High school diploma or equivalent required. Certificates, Licenses, Registrations : CPR certification and other emergency / life-saving techniques. Be licensed and insured to operate a motor vehicle in the United States. CLEET Certification preferred but not required. NIMS (National Incident Management System) training certification required within 60 days of start date. Active Shooter training certification preferred. Ability to be certified in First Aid, CPR, and AED within 60 days of hire (Prior certification as an instructor is highly desirable). Skills and Abilities : Strong knowledge of the problems, issues, philosophies, principles, tactics, and procedures related to the management of security and safety services. Knowledge of relevant local, state, and federal laws and regulations, court decisions and ordinances that affect security operations. Excellent verbal and written communication skills, as well as skills in labor and interpersonal relations. Demonstrated knowledge of principles and techniques of planning, implementing and supervising a facility security force. Ability to handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations. Ability to operate equipment such as light trucks, Gator, pallet jacks, forklifts
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Security & Training Manager is responsible for the management and performance of the security team and for developing, delivering, and overseeing comprehensive training programs for all security personnel. This role is critical to the professional development and effective onboarding of new security hires. Additionally, this position will be responsible for educating non-security employees on crucial security matters. The Security & Training Manager will also perform the essential duties of a Security Officer, including filling shifts as needed, to maintain a safe and secure environment for a 20,000-seat event center and a large convention center. The ideal candidate will have a strong background in physical security in a high-volume environment, a commitment to best practices, and the flexibility to work various shifts, including nights, weekends, and holidays, to accommodate operational and training needs.
This role pays an annual salary of $60,000 - $68,000.
Benefits for full-time roles : Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
This position will remain open until October 31, 2025.
About the Venue
The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.
The Arvest Convention Center is located in the Arena District in downtown Tulsa, ACC is a modern and award-winning venue providing over 275,000 SF of flexible event space. Owned by the City of Tulsa for over 50 years, the ACC has been host to every kind of event imaginable.
Responsibilities
Security Officer Duties (as needed) :
- Perform all essential duties of a security officer, including responding to incidents, working scheduled shifts and ensuring a safe environment for all.
Management and Supervision :
Training Responsibilities :
Qualifications
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Security Manager • Tulsa, OK, US
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