Customer Experience Specialist
CEO TECHNOLOGIESBryan, TX, USAjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionBuild and maintain positive relationships with Developers, Builders and Customers Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience Collaborating with cross-functional teams to enhance customer satisfaction Monitor construction build-out status to ensure installations are scheduled and completed ahead of deadlines Be mindful of the schedule, including communicating as necessary with customers and management as the day's workload is progressing Monitor construction / closing dates and work with team to schedule installations appropriately to meet deadlines Review support tickets to ensure customer requests / concerns are being handled appropriately and in a timely manner Work with builders to provide feedback and coordinate solutions for issues our field technicians experience with regards to items that are included in the builder guidelines / responsibilities Work with builders / developer to address any issues they experience with our technicians / installation process Maintain a clean, professional appearance Customer Support : 3+ years Dental insurance Health insurance Health savings account Paid time off Vision insurance 8 hour shift Day shift Monday to Friday
Customer Experience Specialist
Job description
Arrive Internet is the fastest growing internet service provider in the area. A Customer Experience Specialist is responsible for overseeing and improving all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You will work directly with developers, builders, customers and our support and field service departments to ensure smooth installation experience and to ensure our customer base receives concierge-level service for their internet needs.
Personnel Characteristics
- Self-motivated
- Self-directed
- Excellent Communication Skills
- Excellent Organizational Skills
- High attention to detail
General Expectations
Daily Expectations
Preferred Experience / Certifications
Job Type : Full-time
Pay : $18 to $21 / hour, depending on experience
Benefits :
Schedule :
Work Location : In person
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Customer Experience Specialist • Bryan, TX, USA
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