Banquet Captain (On-Call)

JOB RESPONSIBILITIES :

• Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Displays a courteous and helpful attitude at all times when dealing with the public.
• Restocks all items and products in the area as needed.
• Monitors alcohol consumption by guests, adhering strictly to Delaware Park Policy and Delaware State Law.
• Ensures that the work area is clean and sanitary in accordance with Local, State, and Federal Health Department Codes.
• Relays all guest compliments and complaints to F&B management.
• Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
• Communicate (both written and verbal) with and promote positive team members and guest relations.
• Maintain professionalism at all times when working with other team members and / or guests.
• Ensure that any & all Food & Beverage items are presented and served correctly according to Delaware Park, standards set out by the company, and note any special requests & instructions, set out on the Banquet Event Order for the event.
• Ensuring that all relevant & applicable paperwork is filled out correctly, and copies distributed as required.
• Ensures that all function rooms are left in selling condition at the conclusion of each event.
• Tables and chairs are neatly placed around the tables and the room is cleared of all debris.
• All equipment used for the function should be placed back in appropriate locations.
• Preparation of the area or room in its entirety for a function or event, prior to the guest’s arrival.

Perform other related duties as assigned or requested by the Banquet Manager.  JOB REQUIREMENTS :