Lead Licensing Specialist

DEPT OF REVENUE

Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Lead Licensing Specialist

Job Location :

Address : 1600 W Monroe St Phoenix, AZ 85007

Posting Details :

Salary : $46,000 per yr ( $22.11per hr)

Grade : 17

Closing Date : Until filled

Job Summary : Position Summary :

The Lead Licensing Specialist serves as the team lead, subject matter expert, and an escalation point-of-contact for the Licensing and Registration Team, which is responsible for receiving, maintaining, and processing requests for licenses, tobacco stamp orders, and bonds that are requested via in-person, phone, email, and written correspondence for License and Registration, Business One Stop, Peer to Peer Car Sharing, and Property Management Companies (PMC).

Supervision :

This position does not have direct reports, but does serve as a team lead.

Remote work is available on a full-time basis within Arizona (including virtual office arrangements). The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties : Lead

• Serves as a lead for the Licensing and Registration Team to include :
• Supports team performance as subject-matter expert and is the first point of escalation for Licensing Specialists, Licensing Coordinators, and Licensing Technicians
• Coordinates workflow for team
• Provides peer mentoring to more junior team members
• Provides

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