Customer Service Guide
VirtualVocationsRichmond, Virginia, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Service Guide - Remote.
Key Responsibilities
Handle client and member calls accurately and in a timely manner
Provide excellent customer service by answering questions regarding claims and coverage
Document calls thoroughly and maintain professionalism throughout interactions
Required Qualifications
At least 2 years of experience in a healthcare contact center
3+ years of overall customer service experience
Associate or Bachelor's degree or progress towards a degree is preferred
Experience with multiple customer service channels such as calls, chat, and email
Tech-savvy with the ability to learn quickly across various systems
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Customer Service Guide • Richmond, Virginia, United States
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