Customer Service Rep - CBO Customer Service

Patient Account Specialist

As the Patient Account Specialist, you serve as an ambassador for patients who call with questions regarding their billing statement. You will resolve any issues to ensure patients have a positive experience. You will verify insurance benefits as needed and identify enrollment issues and look at available coverage. In this role you will identify deductibles, out-of-pocket expenses, co-payments and other payor-driven items. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

Required qualifications :

High school diploma or equivalent

Must have medical billing or customer service experience in a physician, hospital, home health or hospice environment

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health.

We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex / gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org.

Equal Opportunity Employer / Drug-Free Workplace