Event Technician, Audio Visual - Grand Hyatt Tampa Bay Job at Encore Global in T
MediabistroTampa, FL, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionStrives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel / client relationship. Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. High School Diploma required. Associate’s degree is preferred. Internal applicants must meet / complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. External applicants must meet / validate and achieve / complete all training and certifications required for this position, within one year. 1 year of customer service or hospitality experience is preferred. 1 year of audio-visual experience or equivalent in an educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Sitting : 2-3 Hours Standing : 4-5 Hours Walking : 4-5 Hours Stooping : 2-3 Hours Crawling : 2-3 Hours Kneeling : 2-3 Hours Bending : 2-3 Hours Reaching (above your head) : 2-3 Hours Climbing : 0-1 Hours Grasping : 4-5 Hours 0 - 15 lbs : Continuously 16 - 50 lbs : Frequently 51 - 100 lbs : Occasionally Over 100 lbs : Occasionally 0 - 15 lbs : Continuously 16 - 50 lbs : Frequently 51 - 100 lbs : Occasionally Over 100 lbs : Never Close Vision : Continuously Distance Vision : Continuously Color Vision : Frequently Peripheral Vision : Occasionally Depth Perception : Frequently Hearing : Continuously 0 - 15 lbs : Continuously 16 - 50 lbs : Frequently 51 - 100 lbs : Frequently Over 100 lbs : Occasionally
Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Technical Ability
Systems Knowledge
Job Qualifications
Competencies
Physical Requirements
Lifting Requirements
Carrying Requirements
Auditory / Visual Requirements
Pushing / Pulling Requirements
Work Environment
Hotel
Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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Audio Visual Technician • Tampa, FL, United States
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