Concierge

Job Description

Job Description

Are you passionate about creating a welcoming and secure environment for patients, visitors, and staff? We are currently seeking a Concierge to join our team and serve as the first point of contact in our facility. This critical role combines exceptional customer service with safety and emergency response functions to ensure a positive and safe experience for all who enter our doors.

Position Summary :

The Concierge is responsible for providing a warm and professional welcome to patients and visitors, answering inquiries, assisting with navigation, and responding to security and emergency situations. This role requires strong interpersonal skills, situational awareness, and a commitment to patient satisfaction and safety.

Key Responsibilities :

Patient and Visitor Experience

Greet patients, visitors, and staff with a friendly and professional demeanor

Assist with check-ins and provide directions throughout the facility

Facilitate transport needs, such as wheelchair assistance or escorting

Security and Emergency Response

Monitor public areas and report any safety or security concerns

Respond to emergencies and coordinate with medical staff and first responders

Follow facility protocols for lockdowns, evacuations, or medical events

Communication and Documentation

Act as a liaison between visitors and internal departments

Maintain timely and clear communication using radios or phones

Document and report incidents accurately and promptly

Customer Service and Support

Offer empathetic support during stressful situations

Resolve or escalate concerns professionally and efficiently

Provide information about available patient support services

Facility Navigation and Compliance

Maintain knowledge of facility layout and protocols

Keep lobby areas neat, organized, and welcoming

Enforce visitor policies and health / safety guidelines

Minimum Requirements :

High School diploma or GED

Valid State of Florida Class “D” Security Officer License

Strong communication and customer service skills

Familiarity with the use of PPE and safety practices

Preferred Qualifications :

Associate’s or Bachelor’s degree in hospitality, healthcare, or related field

Experience in an FQHC or healthcare setting

Background in security, emergency response, or patient care

Knowledge of HIPAA and facility access protocols

Key Competencies :

Professionalism and sound judgment under pressure

Ability to multitask and manage time effectively

High level of integrity and confidentiality

Collaborative team player with excellent communication skills

Working Conditions :

Professional healthcare environment with frequent patient and visitor interaction

Regular walking, standing, and occasional lifting (up to 50 lbs)

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