Senior Program Manager

A company is looking for a Support Enablement Senior Program Manager.

Key Responsibilities

Lead the planning and delivery of complex programs, addressing customer pain points and business needs

Develop program strategies and roadmaps, defining KPIs and reporting on results

Identify operational problems and implement scalable solutions through processes and tools

Required Qualifications

6-8 years of strategy program management experience, including 1-3 years in Enablement or Learning & Development

Bachelor's degree or equivalent practical experience

Proven success in launching transformational enablement initiatives that enhance customer experience

Strong program management skills and ability to derive insights from data

Experience in a global Operations, Customer Success, or Customer Experience organization is preferred