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Help Desk Specialist

Help Desk Specialist

Job DetailsSilver Spring, MD, US
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Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time and onsite position in Silver Spring, MD .

Roles and Responsibilities

  • Provides Tier 1 help desk support including initial ticket triage, password resets, basic troubleshooting, and user account provisioning.
  • Responds to routine service requests for desktop / laptop support, mobile device setup, Google Workspace assistance, and AV / conference room technologies.
  • Documents all actions in the ticketing system, updates inventory, and escalates complex issues to senior specialists or the IT Support Lead.
  • Supports remote users and participates in asset tracking and lifecycle activities

Requirements

  • Associate degree in IT, Computer Science, or a related field (Bachelor’s preferred).
  • 1–2 years of Tier 1 help desk experience supporting Windows desktops / laptops and mobile devices in an enterprise environment.
  • Hands-on experience with ticketing systems (e.g., Jira), remote support tools, and Google Workspace (Gmail, Voice, Meet).
  • Familiarity with AV / conference room equipment, basic printer troubleshooting, and asset tracking procedures.
  • Understanding of account provisioning and Active Directory user management.
  • Knowledge of FISMA compliance concepts and basic endpoint patching preferred.
  • Strong communication, customer service, and documentation skills.
  • Ability to follow SOPs and escalate incidents appropriately.

    • Benefits

    Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

    Some of our competitive benefits include :

  • Generous Paid Time Off (PTO) and all Federal Holidays off
  • Comprehensive Health Coverage
  • Retirement Savings Plan
  • Pre-Tax Benefit Programs
  • Wellness and Work-Life Support
  • Professional Development
  • Performance and Referral Bonuses
  • Life and Disability Insurance
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    Help Desk Specialist • Silver Spring, MD, US

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