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Technical Product Support Specialist
Technical Product Support SpecialistSITECH Texoma • Tulsa, OK, US
Technical Product Support Specialist

Technical Product Support Specialist

SITECH Texoma • Tulsa, OK, US
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TEAM UP WITH US!

The Technical Product Support Specialist is responsible for in-depth demonstrations, training, and operational support for technical solutions related to site positioning systems. This position also involves providing professional services solutions for our customers.

DO YOU HAVE WHAT IT TAKES?

What you will do :

  • Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry applications.
  • Develop and demonstrate strong communication skills with end user customers, internal sales resources, external sales resources, and internal product support resources.
  • Develop and demonstrate the skills necessary to support the assigned technologies.
  • Train internal personnel on the assigned technologies.
  • Train end user customers on the assigned technologies.
  • Responsible for delivery of training & education for Total Station & UTS.
  • Assist with our ability to run Trimble machine control on competitive infrastructure.
  • Identify, troubleshoot, and escalate / resolve uncommon hardware and software issues from team members and / or customers.
  • Provide customer relationship management, prospecting, and lead development activities in support of business development, sales growth, and customer satisfaction.
  • Develop quotations and present configurations / proposals to customers for potential sales.

What you will need :

  • Bachelor's degree or equivalent experience in a technology-related field.
  • Excellent written and oral communication skills, with the ability to interpret technical and business information effectively.
  • Problem-solving skills to handle practical problems with limited standardization.
  • Mathematical skills including calculating figures and applying basic algebra and geometry concepts.

    • Why work with us?

  • We like to take care of business and have fun doing it!
  • We offer comprehensive benefits including health, dental, vision, and life insurance.
  • Join a team of awesome people!

    • Important Information :

    This role requires sitting, talking, or hearing regularly. Reasonable accommodations are available for individuals with disabilities. The work environment is usually moderate noise. Travel up to 10% may be required. This is not a safety-sensitive position. The job description may change as needed.

    EEO / AA

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

    For more, review the Know Your Rights notice from the Department of Labor.

    J-18808-Ljbffr

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    Technical Support Specialist • Tulsa, OK, US