Audience Services Specialist

Job Title : Audience Services Specialist

Location : UNG - Gainesville

Regular / Temporary : Regular

Full / Part Time : Full-Time

Job ID : 290249

About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The University of North Georgia is accepting applications for an Audience Services Specialist. This position serves as primary ticket sales person for the School box office during regular business hours, processing approximately 20,000 tickets over the year and answering-on average- 98-100 or so calls a day during peak times, and coordinates / schedules the venue house staff for performances as well as monitors staff during opening procedures at the venue. As part of the ticket sales processes, prepares twice-weekly deposits of receipts, totaling more than $250,000 a year. Will require extended hours, after hours, and weekend duties during theatre performances.

Responsibilities

• Provides telephone reception and box office sales management for the UNG-Brenau collaborative Gainesville Theatre Alliance program and Georgia Film Festival (GFF). Serves as primary reservationist for WonderQuest school matinees (10 performances with approximately 6,000 teachers and children attending from multiple counties across Northeast Georgia).
• Prepares and processes community invitation letters and resulting orders. Executes season renewal processes in conjunction with Dept Business Officer and Marketing Specialist for approximately 550 package holders annually.
• Provides general office support : distributes incoming mail for the department's 12 UNG faculty / staff; bundles outgoing mail; monitors office supplies; proofreads marketing materials as needed; prepares mailing lists as needed; attends weekly departmental meetings; assists Foundation with coordination of donor lists.
• Provides oversight for 4-6 students working in the box office and 11-18 staff oversight at venue during performances.
• Makes regular deposits to Bursar's Office of all ticket sales, utilizing sales reports and matching credit card processing reports with copies given to School Business Officer.
• Attends community events as needed to solicit and fulfill ticket sales for GTA productions.

Knowledge, Skills, & Abilities

Required Qualifications

Preferred Qualifications

Proposed Salary

Required Documents to Attach

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653 .

Institutional Values

The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https : / / ung.edu / about / mission-vision-values.php

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action / Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information

Please note : the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.

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