Talent.com
Center Operations Director - Memphis Market

Center Operations Director - Memphis Market

ChenMedMemphis, TN, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Associate Center Operations Director

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover / engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.

Essential Job Duties / Responsibilities :

  • Patient Experience : Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
  • Slot Utilization : Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
  • Slots Quality : Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients.
  • Available and Accessible : Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
  • Disenrollment : Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
  • Orphan Patients : Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
  • Center Culture (Engagement) : Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
  • Center Workforce Planning : Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
  • Onboarding of Line Staff : Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
  • Teammate Retention (Turnover) : Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.

Performs other duties as assigned and modified at manager's discretion.

Knowledge, Skills and Abilities :

  • Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
  • Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
  • Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
  • Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
  • Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
  • Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
  • Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Spoken and written fluency in English
  • This position requires use and exercise of independent judgment
  • Education and Experience Criteria :

  • High school diploma with a minimum of 7 years' related internal and / or external work experience in same or similar service industry required, preferable healthcare or hospitality; OR
  • Associate degree with a minimum of 5 years' related internal and / or external work experience in same or similar service industry required, preferable healthcare or hospitality; OR
  • BA / BS degree in Business, Healthcare or Public Administration, Finance, Economics or a closely related discipline with a minimum of 4 years' related internal and / or external work experience in same or similar service industry required, preferable healthcare or hospitality required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
  • BA, MHA, MPA or a Master's degree in a related discipline preferred
  • For internal candidates, the above plus : a minimum of 1 full year of INTERNAL supervisory / managerial experience required Demonstrated knowledge and proficiency in working with ChenMed center level Income Statements, Medical products, services, standards, policies and procedures
  • For external candidates, the above plus : a minimum of 2 years progressive supervisory / managerial experience required A minimum of 1 years Income Statement management experience required
  • We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

    ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

    serp_jobs.job_alerts.create_a_job

    Market Director • Memphis, TN, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Director of Clinical Operations

    Director of Clinical Operations

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Clinical Operations.Key Responsibilities Lead the design and execution of internal auditing systems for operational quality and compliance Serve as the ope...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Sales Operations

    Director of Sales Operations

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    Director of Regional & Global Sales Operations & Support.Key Responsibilities Lead and develop regional and global sales support teams to ensure high-quality execution Manage the expansion and p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Innovation Delivery

    Director of Innovation Delivery

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Innovation Delivery.Key Responsibilities Lead and manage cross-functional squads for product development Design and implement AI systems, ensuring safe ope...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Client Success Management

    Director of Client Success Management

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Client Success Management who will lead customer engagement and lifecycle management strategies. Key Responsibilities Define and execute a client success str...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Client Experience

    Director of Client Experience

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Client Experience (Director, CX).Key Responsibilities Manage and develop a team of Client Experience Managers (CXMs) to enhance client satisfaction and achiev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    National Security Operations Director

    National Security Operations Director

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a National Security GTM Operations Director to support go-to-market efforts in the Government Markets. Key Responsibilities Design and implement scalable processes for lea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Client Success

    Director of Client Success

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Client Success.Key Responsibilities Oversee a designated client portfolio, ensuring exceptional service delivery and alignment with client goals Manage and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Client Alignment

    Director of Client Alignment

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Client Alignment.Key Responsibilities Lead client engagement strategies to enhance satisfaction and loyalty Collaborate with cross-functional teams to align ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Director of Solutions Consulting

    Senior Director of Solutions Consulting

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Director of Solutions Consulting to lead and evolve their Solutions Consulting organization. Key Responsibilities Define and communicate the vision for Solutions ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Director of Client Success

    Senior Director of Client Success

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Director of Client Success.Key Responsibilities Manage daily and weekly activities, pipelines, forecasts, and closed deals to ensure account retention and upsell...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Revenue Operations Lead

    Revenue Operations Lead

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Revenue Operations Lead to optimize systems and processes for their go-to-market engine.Key Responsibilities Own and optimize the go-to-market tech stack, including CRM...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Revenue Operations

    Director of Revenue Operations

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Revenue Operations.Key Responsibilities Deliver visibility into lead generation and conversion, standardizing sales processes and reporting Create standard...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Customer Success

    Director of Customer Success

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Customer Success, West.Key Responsibilities Build, mentor, and lead a high-performing Customer Success team Cultivate strategic partnerships with customers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Center Clinical Director - Memphis, TN

    Center Clinical Director - Memphis, TN

    OptigyMemphis, TN, US
    serp_jobs.job_card.permanent
    Center Clinical Medical Director Primary Care Outpatient Memphis, TN.COMPENSATION : $260-$290k base + Bonus and Partnership. We are a physician-led and mission-driven, primary care organization, is c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Market Acquisitions

    Director of Market Acquisitions

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a System Director Market Mergers, Acquisitions and Partnerships.Key Responsibilities Leads the identification, negotiation, and execution of strategic partnerships and tr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Director Revenue Operations

    Senior Director Revenue Operations

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    Director NORAM Revenue Operations.Key Responsibilities Lead and develop the NORAM Sales Operations team to support performance and scalability Deliver actionable insights on sales performance, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of US Growth

    Director of US Growth

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of US Growth to drive revenue and margin goals through strategic eCommerce initiatives. Key Responsibilities Develop executable plans to drive revenue growth an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    VP of Operations

    VP of Operations

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a VP of Operations to design and manage their operating system for growth.Key Responsibilities Define and deliver service level agreements (SLAs) while fostering a cultur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Licensed Outpatient Operations Director

    Licensed Outpatient Operations Director

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Remote Outpatient Director of Growth & Operations (Telehealth Behavioral Health).Key Responsibilities Design and execute referral growth strategies to expand session vo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Operational Performance

    Director of Operational Performance

    VirtualVocationsMemphis, Tennessee, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Operational Performance.Key Responsibilities Lead the development and execution of operational strategies aligned with long-term goals Design and manage th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days