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Support SpecialistHBS Systems • TX, USA
Support Specialist

Support Specialist

HBS Systems • TX, USA
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About Us :

HBS Systems has been a trusted leader for over 40 years in providing comprehensive Dealership Management Systems (DMS) for the heavy equipment and agriculture industries. Our web-based, cloud-native product streamlines dealership operations by managing everything from sales and service to inventory and customer relationships.

Why Join Us?

  • Open PTO Policy
  • Flexible Work : 100% remote position
  • Innovative Projects : Work on high-impact, enterprise-level web applications that drive real business value
  • Collaborative Culture : Join a team that values ownership, collaboration, and continuous improvement
  • Career Growth : Opportunities for professional development and career advancement
  • Employee rewards program
  • Paid holidays
  • Medical, dental, vision insurance with dependent paid coverage
  • 100% company-paid life insurance, short-term and long-term disability benefits
  • 401(k) retirement plan

Job Description :

HBS Systems is seeking qualified candidates to support our clients using our Equipment Dealership Management System (ERP software). This is a help desk position that will work with customers via phone, email, and other technologies. Our packaged software includes Payroll, Point of Sale Invoicing, Parts Inventory Management, Full Accounting (A / R, A / P, General Ledger), Unit Inventory, Service, and Rental modules.

Location : This is a fully remote position.

Travel : This position will require 10% travel.

Pay Rate : $27.00 to $29.00 per hour

Job Duties :

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostics
  • Quickly and courteously build rapport through effective customer communication and interaction skills
  • Record events and problems and their resolution in Salesforce
  • Follow-up and update customer with a resolution status
  • Work independently with little supervision and also as part of a team
  • Possess a strong understanding of our software solutions
  • Direct unresolved issues to the next level of support personnel
  • Job Qualifications :

  • Excellent communication skills, both written and verbal
  • Solid understanding of computer systems, mobile devices, and other technology products
  • High technology IQ and proficiency with Microsoft Office applications
  • Must be willing and able to travel overnight 10%
  • Bachelor's degree or 3-5 years of equivalent work experience preferred
  • Agricultural, Construction, Truck, Auto or Power Sports Dealership experience helpful
  • Proven experience as a support specialist or computer support role
  • Must be legally authorized to work in the United States. Candidate must not require HBS to commence ("sponsor") an immigration case to employ candidate (H-1B or other employment-based immigration case

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    Support Specialist • TX, USA

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