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Runbook Development Consultant

Delphi-US, LLC - Peacemakers in the Talent WarKingston, RI, US

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Title : Runbook Development Consultant (Contract)- Job#5676

Location : Remote

Job Description

Our client located in the Kingston, RI has an immediate opening for a Runbook Development Consultant to join their team in a remote capacity. The Runbook Development Consultant will support the documentation and knowledge transfer of critical PeopleSoft operations. This consultant will collaborate with PeopleSoft development team to capture, define, and document key technical and business processes. The primary focus is to develop comprehensive runbooks covering process steps, troubleshooting, system dependencies, contact points, and all supporting information required for backfill PeopleSoft developers to maintain the system during the Workday implementation.

Responsibilities

Collaborate with PeopleSoft developers and IT stakeholders to document technical and operational processes for HR, Finance, Payroll, and Campus Solutions modules.
Conduct structured interviews and workshops with developers to capture process details, system workflows, and support requirements.
Develop detailed runbooks that include : Step-by-step process documentation, Troubleshooting guides for common issues, Descriptions of underlying technologies, interfaces, and dependencies, Key points of contact and support organizations, Reference materials, checklists, and escalation procedures
Organize and structure documentation for ease of use and knowledge transfer to backfill PeopleSoft developers.
Identify gaps or risks in current support processes and make recommendations for improvement.
Maintain collaborative relationships with technical and functional team members throughout the engagement.
Ensure all runbooks and supporting documentation are clear, complete, and up to date.

Required

Bachelor's degree in Information Systems, Computer Science, Business, or a related field.

Minimum 8 years' experience as a process architect, business analyst, or technical writer in ERP / enterprise systems environments.

Demonstrated experience documenting complex technical processes and developing runbooks or support guides.

Ability to conduct effective interviews and facilitate discussions with technical subject matter experts.

Excellent written communication, organizational, and analytical skills.

Familiarity with PeopleSoft environments, system administration, and technical support processes.

Strong attention to detail and ability to synthesize technical information for diverse audiences.

Ability to work independently and remotely with minimal supervision.

Preferred

Experience in higher education is highly desired.

Experience supporting or documenting ERP systems such as PeopleSoft, Workday, Oracle, or SAP.

Previous work with IT service management or operations teams.

Experience with knowledge management, technical documentation tools, or wiki platforms.

About Delphi-US

Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for organizations across the United States of America. Our mission is simple : We are Peacemakers in the Talent War. Delphi attracts our nation's best and brightest Technical & Professional Talent and position our nation's finest employers to further their competitive advantages. We accomplish this with a proprietary skill-based and cultural matching process that results in higher qualified submissions, hiring with purpose, and employer / employee mutual success. You'll find our team is supremely experienced, friendly, professional and ready to advocate on your behalf. Armed with best in class talent, Delphi has an indelible understanding of employer expectations and we deliver lasting results.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Business Development and Sales

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