Audio-Visual Engineer I (Embedded) Job at RoomReady in Bethesda

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The Embedded Engineer I is responsible for the daily activities of Service and Support to one of our customers; this role is dedicated to supporting this specific client. This position must maintain a broad overview of RoomReady's ongoing support services as well as ground-level knowledge of any challenges or hurdles specific to any support services. This will be a fully in-person role at a customer HQ site in Bethesda, MD.

What will you be doing?

Attend weekly events meetings to discuss upcoming schedule and tickets

Receive support calls escalated by Tier 1 and provide remote troubleshooting support to clients

Document all troubleshooting steps performed per support call; escalate to Tier 3, as required

Serve as Tier 3, on-site client support upon request

Provide training for the technical staff to develop and maintain the skills required to provide the highest level of support for products the company promotes

Ensure consistent adherence to company-established technical service standards, thereby ensuring the highest level of customer satisfaction

Provide high-quality, professional service to clients to fulfill the client’s needs effectively

Monitor completion status of unbilled open support tickets and communicate with the client regarding status and any delays

Receive communication of escalated client problems in a timely and accurate manner and assist with escalated support

Complete needed onsite surveys for projects or pre-sales engagements

Maintain positive customer interaction throughout every job with RoomReady in mind

About Us

RoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily through providing an avenue to execute our innovative solutions.

RoomReady Core Values

RoomReady has 6 Core Values that we look for in every candidate :

Care Deeply - listen to learn, engage in debate, be civil, do more

Hustle Smart - do and think versus do or think

Use Common Sense - solve problems with simple, practical ideas

Own It - be eager, ask questions, learn from mistakes, do what you say you will do

Help Others - be deliberate about helping others, always do what is right

Stay Grateful - find joy and approach every situation as an opportunity

Benefits

3 outstanding medical plans to choose from, and one plan is FREE – plus FREE Dental and Vision coverage for our employees

3 weeks of Paid Time Off

Paid Maternity Leave

Profit Sharing

401K Match

Paid Holidays

Skills and Qualifications

As an Embedded Engineer I, the ideal candidate will need :

Advanced knowledge and experience installing and troubleshooting the installation

Knowledge of the technical aspects of the video system in which training is being delivered

Proficiency in MS Word, Excel, Outlook and CMR

Understanding of basic corporate A / V engineering principles

Ability to thrive in a fast-paced environment and effectively handle stressful situations

Capable of working independently as well as in a team environment

Solution-focused, personable, forward-thinking and highly organized

Strong communication, customer service and interpersonal skills to interact with internal and external team members

Aptitude and desire to learn new technologies as they are introduced to the Company

Highly adaptable to change

Ability to present oneself professionally and positively represent the company image

Candidate Instructions

Interested candidates who meet the minimum skills and qualifications should visit RoomReady.com and apply under the Careers tab. This is an in-person position in Bethesda, MD.

Please note : an online assessment is required as part of the application process. This survey is not a test with right or wrong answers; following the link below will take about 7 minutes : portal.cultureindex.com / public / survey / general / 7ctTD6GFK7

It is the policy of RoomReady to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, or any other factor prohibited by applicable federal, state or local law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Telecommunications

Washington, DC

Salary : $85,000.00-$100,000.00 per year

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