Center Manager

Center Manager

At Greenbrook Medical, we believe seniors deserve more from the healthcare systemmore time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea : deliver the kind of care we'd want for our own parents.

Founded by two brothersRaj and Neil Machharand inspired by their father's pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they're never alone in a complex system. Our business model is designed around patient outcomes, not volumeso we only succeed when our patients thrive.

With roots in Tampa Bay and a partnership with Tampa General Hospital, we're growing thoughtfully to bring our model to more communities. Our team is the heart of it all : mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients.

About the Role

As a Center Manager at Greenbrook Medical, you'll lead the day-to-day operations of our clinic and ensure both patients and staff feel supported. You'll oversee and coach a team of Medical Assistants, partner closely with physicians, and make sure the clinic runs smoothlyfrom welcoming new patients to compliance, reporting, and staff development. This is both a leadership and hands-on role, ideal for someone who thrives in a fast-paced, mission-driven environment.

We're looking for a healthcare leader who combines operational excellence with empathy and is excited to grow alongside a company redefining primary care for seniors. In this role, you'll directly impact patient outcomes, shape a positive team culture, and help set the standard for senior-focused primary care in our community.

Location : Riverview Clinic

This position may require some local travel to assist in covering other centers and training Medical Assistants.

Office Hours : Monday through Friday, 8am - 5pm

Key Responsibilities

• Responsible for the day-to-day operations of the medical office, including customer service, training and education, facilities management, timesheet management, and site performance reports.
• Collect, interpret, and report data to facilitate effective office management.
• Oversee staff and daily operations of the clinic.
• Delegate and assign tasks as necessary.
• Assist in the management of office budget, monitor and control office expenditures.
• Implement procedures to improve office performance (i.e., minimize patient cancellations, staff turnover, decrease utilization, etc.).
• Adhere to office management training, adherence to company policies and procedures, and compliance with company technology and communications protocols.
• Manage all office aspects of the new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office.
• Maintain and keep track of office supplies, manage inventory, and carry out all purchase orders and supply request processing.
• Coordinate and manage office staff scheduling.
• Manage and resolve patient / caretaker complaints and concerns.
• Escalate office issues and concerns as timely and appropriately as necessary.
• Ensures office readiness for regulatory visits.

Accountabilities

About You

Why You Should be Excited

Our Selection Process

Our selection process typically includes an online application, short phone interview and writing sample, second round interview, values interview, clinic walk-through, and reference check.

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process.