Credit Risk Lead

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At Cardless, we’re building a credit card and loyalty platform that consumer businesses use to engage their customers. We’ve launched 14 credit cards, including for Alibaba and Qatar Airways. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card features natively into their products.

We value curiosity, humility, and intensity — we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We\'re headquartered in San Francisco, and have raised about $90M in equity funding from top venture capital firms and angels.

About The Job

The Credit Risk Lead at Cardless will oversee credit risk management across all our partner brands. This includes leading initiatives around originations (such as credit policy, initial line assignment, and risk-based pricing), account management (e.g., CLI, CLD, Authorization), collections strategies, reporting, loss forecasting, and advanced analytics. In this role, you will develop and implement tools to scale risk management processes as we grow our partnerships. A strong sense of responsibility is key : you will foster open communication, address concerns proactively, and ensure adherence to policies and procedures. Additionally, you\'ll align with Cardless\' risk appetite while balancing customer experience and operational objectives. As the company scales, you will be accountable for identifying, managing, and reporting risks across all areas of the business.

Responsibilities

• Lead the development and execution of credit risk strategies for both new and existing brand partners.
• Conduct advanced analytics, including customer segmentation, optimization, predictive analytics, and machine learning, to manage risk and detect fraud.
• Expand the data used in credit decisioning by leveraging proprietary risk models and evaluating third-party data sources.
• Build and maintain automated dashboards to track key performance indicators (KPIs) around originations and portfolio performance, presenting insights to senior management.
• Design and execute A / B tests to evaluate new strategies, balancing product performance with customer and partner satisfaction.
• Collaborate with the Compliance team to ensure all credit risk strategies align with fair lending regulations and principles.
• Develop and maintain loss forecasting models to predict charge-offs and recovery rates across different delinquency stages.
• Develop and maintain comprehensive Credit Policy manuals and underwriting procedures.
• Partner closely with Engineering, Product, and Operations teams to assess operational feasibility and launch MVPs, iterating quickly based on performance.

Requirements

This role has an annual starting salary range of $160,000 - $200,000 + equity + benefits. Actual compensation is influenced by a wide array of factors including but not limited to skills, experience, and specific work location.

Benefits

Location

We\'re headquartered in San Francisco, CA, with a beautiful office in the Mission District (near Dolores Park). We welcome employees who want to work from this office; we offer additional benefits to those who do, and relocation assistance to those who\'d like to. We regularly bring our team together for offsites & trips, about every 2 months, both for fun and for work. We cover all travel & lodging in these cases. A condition of employment at Cardless is being fully vaccinated and boosted against COVID prior to beginning your employment. We’ll ask you to send us a copy of your vaccination card in advance of your first day.

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