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Host

Godfrey’sFalls Church, Virginia, United States
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Provide engaging interaction to guests while managing timely service and ensuring every guest leaves having had an extraordinary experience during their visit. Hosts are required to work on weekends . They are also expected to be attentive to our guests’ needs at all times and to succeed in making them feel welcome, comfortable, important and relaxed.

Please apply here : https : / / jobs.7shifts.com / d32687f3-0f53-4f9c-adc9-15d75a2f0bc5

Key Accountabilities :

  • Adherence to and successful execution of all standards, procedures and protocols described in the Godfrey's Employee Handbook.
  • Compliance with company rules and regulations without exception. Always handle yourself in an ethical and professional manner.
  • Arrive to work on time and in proper attire. Absences and tardiness should be rare, and always communicated to management as per the handbook policy.
  • Adhere to company uniform, grooming and appearance standards.
  • Complete all assigned opening, closing and running sidework in a timely and thorough manner.
  • Take excellent care of all guests (internal & external), without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products, services and evaluating guest satisfaction.
  • Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Godfrey's brand.
  • Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
  • Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
  • Adhere to directives and complete requested tasks made by managers.
  • Pick up shifts for others in your department when possible if the need arises.
  • Consistently assist your teammates with their own responsibilities anytime they are busy and you are not.

Core Responsibilities :

  • Greeting and interacting with guests, creating an environment that is friendly, positive and down-to-earth while ensuring exceptional customer service at all levels.
  • Observe body language, inflection and responses of our guests to gauge their experience with us during their visit.
  • Deliver timely results for any requests made by management to help other departments in the restaurant with a positive attitude.
  • Operate with awareness of and care for all guests around you, not just those in your assigned position.
  • Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed. Inform management immediately any time a guest is displeased.
  • Always grant guests the right of way ahead of you or other team members.
  • Maintaining a clean and tidy appearance, ensuring that work environment is clean, organized, safe and healthy.
  • Wish guests a fond farewell or provide other salutations as they leave the restaurant.
  • Greet guests in a friendly and courteous manner. Opens the door for departing guests when possible.
  • Communicate special events / requests to managers and appropriate team members in a timely fashion.
  • Properly handle and maintain all equipment.
  • Respond to orders, questions, concerns, and complaints in a polite and efficient manner.
  • Serve customers quickly and efficiently.
  • Observe relevant health and safety standards.
  • Maintain knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking availability, restaurant address / telephone info, contacts to relay messages, etc.
  • Consistently perform opening, closing and running sidework including, but not limited to : cleaning of counter tops and tables, organization of FOH, cleaning of storefront windows or doors, regular checking and maintenance of restrooms, etc.
  • Explain restaurant concept to guests.
  • Accommodate special guest requests as appropriate, involving managers when necessary.
  • Thank guests as they leave and invites them to return. Relays guest comments or suggestions to manager on duty and offers to introduce guests to a manager when appropriate.

    • Physical & Cognitive Requirements :

  • Must speak English fluently and be able to write in basic English.
  • Must have a flexible schedule and able to work weekends and mornings.
  • Must be able to work well under pressure and be self-motivated.
  • Enjoy working in hospitality and ensuring all guests have a very positive customer service experience.
  • Must have good organizational, time management and sales skills.
  • Must be dependable, reliable and be driven with minimal supervision.
  • Must possess a high level of awareness, attention to detail and follow-through.
  • Must be both effective and efficient at multi-tasking in pressure situations.
  • Good communication skills—both written and verbal
  • Must be able to stand for long periods of time and requires lifting, carrying, pulling or pushing of up to approximately 21-50lbs.
  • High school diploma or GED preferred, but not required.

    • Benefits :

  • Competitive pay and performance-based pay increases.
  • Employee discounts.
  • Opportunities for rapid advancement and growth within Meeting House complex, a unique and dynamic business environment that includes Godfrey’s bakery café and a boutique hotel.
  • After 12 months, one free night per year at the Meeting House boutique hotel and discretionary discounted rates available for family members, based on availability.
  • Fleixble schedule
  • Matching 401(k) contribution after 5 years employment.
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    Host • Falls Church, Virginia, United States