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AV and Desktop Support Engineer
AV and Desktop Support EngineerThe Stowers Institute for Medical Research • Kansas City, MO, US
AV and Desktop Support Engineer

AV and Desktop Support Engineer

The Stowers Institute for Medical Research • Kansas City, MO, US
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AV and Desktop Support Engineer - REQID0002420

IT

IT

Job ID : REQID0002420

Stowers Institute for Medical Research is seeking an AV and Desktop Support Engineer who is ready to grow into a hybrid role supporting both conference room technologies and desktop computing. This position is ideal for someone with a strong foundation in IT support who is eager to take on more responsibility in AV administration, device lifecycle, and user experience improvement.

Key Responsibilities :

  • Provide end-user support for desktops, laptops, peripherals, and core applications (Windows / macOS).
  • Support the setup and operation of Zoom Rooms, Teams Rooms, and general conference room equipment.
  • Assist with AV troubleshooting, hardware replacements, and system checks.
  • Shadow or assist with AV installations and refresh projects.
  • Coordinate with Facilities and vendors for minor upgrades or issue resolution.
  • Document common AV and IT support procedures for internal knowledgebase.
  • Participate in onboarding / offboarding and white-glove device setup for new hires.

Required Qualifications :

  • 1–3 years of experience in IT support, desktop support, or AV assistance.
  • Familiarity with both Windows and macOS environments.
  • Exposure to Zoom / Teams and basic AV troubleshooting (camera, mic, projector setup).
  • Strong communication and troubleshooting skills.
  • Willingness to learn and grow into advanced AV technologies (e.g., Crestron, DSPs).
  • CTS certification or willingness to obtain.

    • Preferred Qualifications :

  • Experience with Dante audio systems for digital audio routing, configuration, or troubleshooting in AV environments.
  • Experience operating or supporting TriCaster systems for video production, streaming, or hybrid event setups.
  • Experience with Biamp and Crestron AV systems.
  • Experience supporting conferencing hardware (e.g., Logitech, Poly).

    • Familiarity with AV basics such as HDMI, cabling, and room audio systems

    To Apply

    Submit the requested documents to careers@stowers.org or to Administration Department, Stowers Institute for Medical Research, 1000 E 50th Street, Kansas City, MO 64110.

    J-18808-Ljbffr

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    Desktop Support Engineer • Kansas City, MO, US