LMS Administrator

CORE RESPONSIBILITIES AND TASKS :

The LMS Administrator is an individual contributor responsible for the day-to-day administration of the Learning Management System (LMS) and support of training programs. This role ensures the seamless delivery of learning content and provides data-driven insights through learning metrics and reporting. The LMS Administrator collaborates with their manager, internal stakeholders, vendors, and facilitators to enhance the learner experience and support organizational development goals.

(1) LMS Administration :

• Manage LMS operations including course creation, user enrollment, content uploads, and system configurations.
• Maintain data integrity, user permissions, and system integrations (e.g., HRIS, SSO).
• Provide first-level support for LMS-related issues and escalate technical problems as needed.
• Conduct quality assurance checks on learning content and platform functionality.
• Support the deployment of eLearning, assessments, and job aids, including setting due dates, reminders, and gamification elements.
• Support ongoing maintenance of LMS content through establishing and monitoring learner enrollment, due dates, completion statistics, communications, and settings.
• Conduct ongoing training library curation of resource guides / modules for LMS users and administrators.
• Create user guides / SOPs for end-users and subject matter experts.
• Monitor LMS usage and performance and identify necessary enhancements to optimize user experience and engagement.
• Support L&D Manager in strategic LMS vendor relationship (MindTickle, OLC)
• Monitor and maintain internal helpdesk support resources and the PCG Perform : Learn mailbox to address, troubleshoot, and provide guidance for issues and requests submitted by end users and training administrators.

(2) Learning Platform Support :

(3) Learning Metrics & Reporting :

(4) Training Communications :

"Job duties include contact with other employees and access confidential and proprietary information and / or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships."

POSITION REQUIREMENTS :

FORMAL EDUCATION :

Required :

KNOWLEDGE & EXPERIENCE :

Required :

TECHNICAL / SKILL REQUIREMENTS :

Required :

Preferred :

TRAVEL REQUIREMENTS : (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)