Community Manager Job at ICONMA in Foster City
MediabistroFoster City, CA, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSupport the development and execution of the Client incident communication processes in collaboration with other teams. Monitor emerging reputational risks and execute existing communication strategies to mitigate potential crises. Serve as the first point of contact for real-time incident tracking and escalation, ensuring swift response and alignment with the Client incident communication processes. Provide sentiment analysis and reporting on key trends, risks, and opportunities. Work closely with the Client Communications team to align messaging and maintain an up-to-date response strategy. Deliver regular reports on community engagement, emerging concerns, and actionable insights. Ensure all inquiries are logged, tracked, and analyzed to improve future engagement and incident response. 6-8 years of experience in Community Management in a high-growth startup, mobility, tech, or consumer brand environment. Strong understanding of social media engagement, crisis communications, and incident management. Exceptional written and verbal communication skills with a customer-first approach. Comfortable with high-speed decision-making and escalating critical issues when necessary. Background in Marketing, PR, or Customer Service is a plus. Health Benefits Referral Program Excellent growth and advancement opportunities
Our Client, an AV Manufacturing company, is looking for a Community Manager for their Foster City, CA / Hybrid location.
Responsibilities
- Monitor the Client social and digital media platforms, community inquiries, and press / media inquiries for community questions, feedback, and concerns.
- Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone.
- Engage with users to foster brand trust, advocacy, and community growth.
- Escalate complex or high-risk incidents to the appropriate internal teams for resolution.
- Collaborate with the Client Rider Support team to ensure cohesion and consistency with our customers\' and community inquiries.
Incident Communication & Reputation Management
Coordination & Reporting
Requirements
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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Community Manager • Foster City, CA, United States
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