Patient Account Rep

Patient Account Representative

Patient Account Rep needed for a full-time direct hire position in Plymouth, NH. As a Patient Account Rep, you will play a crucial role in ensuring the timely and accurate collection of payments from patients. You will work closely with healthcare providers and insurance companies to resolve billing issues, navigate insurance claim processes, and maintain patient records.

Responsibilities

Manage and monitor patient accounts, initiate, and follow up on collections activities.

Review and analyze patient bills, claims, and invoices to ensure accuracy and compliance.

Follow up with insurance companies to resolve claim denials, discrepancies, and payments.

Provide accurate and timely billing information to patients and insurance companies.

Verify insurance eligibility and coverage for patients.

Communicate and negotiate payment plans with patients to ensure timely payment.

Collaborate with the internal billing team to resolve any coding or billing errors.

Maintain accurate and up-to-date records of all collection's activities.

Research and stay updated on changes in insurance and billing regulations.

Provide exceptional customer service to patients and insurance companies.

Requirements

High school diploma or equivalent; associate or bachelor's degree in healthcare administration or related field preferred.

Minimum of 2 years of experience in medical collections, billing, or similar role within the healthcare industry.

Proficient in medical billing software and electronic health record (EHR) systems.

Strong understanding of medical billing and coding procedures, insurance claim processes, and healthcare billing regulations.

Excellent attention to detail and analytical skills.

Strong communication and interpersonal skills to effectively communicate with patients, insurance companies, and healthcare providers.

Ability to work independently and as part of a team in a fast-paced environment.

Strong problem-solving and negotiation skills.