Network Infrastructure Venue Service Manager

Role Summary

The Site Venue Service Manager owns the end to end lifecycle of venue networking, IPT voice, and circuits (collectively referred to as telecommunications), from initial discovery through implementation, readiness testing, live operations, and continuous improvement. This role blends hands on technical leadership with operational orchestration : the SVSM becomes the venue's resident expert, maintains a complete working knowledge of all technologies deployed, and leads rapid troubleshooting across network, cabling, security, and telephony domains. The SVSM influences outcomes through clear communication, decisive incident leadership, and people management (including directing an on site team when assigned).

What Success Looks Like

• Fast, calm incident leadership that drives low MTTR and high first time fix rates.
• Flawless event readiness through disciplined planning, rehearsals, and documentation currency.
• Seamless collaboration with L2 field engineers, senior (L3 / L4 / Architect) engineers, vendors, and client stakeholders.
• Healthy, observable networks with actionable telemetry and compliant security postures.

Core Responsibilities

1) Lifecycle Ownership (Discovery Design Readiness)

• Become the single source of truth for the venue's network / telecom footprint : rack elevations, port maps, VLAN / VRF segmentation, IP plans, dependencies, and runbooks.
• Coordinate and validate LAN / physical surveys; ensure cabling standards and labeling practices are followed to the letter.
• Align venue designs to program standards (e.g., Zero Trust segmentation, NAC / AAA, Cisco SD-Access) and ensure security and monitoring hooks are in place from day one.

2) Implementation & Cutover Leadership

• Orchestrate and, when necessary, hands on lead rack / stack, cabling, device upgrades, and baseline configurations; ensure acceptance tests and failover drills are completed.
• Oversee installation, configuration, and testing of Cisco Catalyst switches / APs / firewalls and related platforms; coordinate integration with SD WAN and telephony.
• Partner with senior engineers to validate design intent (routing, switching, wireless, segmentation) and quality gate changes before go live.

3) Operations, Incident & Problem Management

• Serve as the venue's primary incident commander : triage, isolate, and drive cross technology troubleshooting until restoration; convene "war rooms" and escalate effectively. (Leverages L3 / L4 / Architect guidance where needed; mentors L1 / L2 responders.)
• Operate and interpret telemetry from Cisco Catalyst Center (formerly DNA Center), ThousandEyes, SIEM / XDR, ISE, and Firepower to detect, diagnose, and prevent service degradations.
• Run post incident reviews with clear root cause, corrective actions, and preventive measures tracked to closure.

4) People Leadership & Stakeholder Communication

• Lead an on site venue support team (where assigned); schedule coverage, coach L2 engineers, and foster a blameless, action oriented culture.
• Communicate status crisply to venue operations, client stakeholders, and program leadership-before, during, and after events; translate complex topics into business impact terms.
• Coordinate vendors and cross functional partners to meet SLAs / SLOs and event readiness milestones; ensure change windows are respected and risks mitigated.

5) Documentation, Asset & Change Control

• Maintain accurate, living documentation : network diagrams, configs, SOPs, emergency procedures, and test scripts; keep asset inventory current.
• Enforce rigorous change management with back out plans and pre / post validation steps.

Technical Domains & Tooling

• Routing / Switching & Segmentation : VLANs, VRFs, QoS; policy driven segmentation in line with Zero Trust.
• Cisco SD-Access : Required network architecture for segmentation, policy enforcement, and automation across venue infrastructure.
• Wireless : Design / optimization and operational oversight of enterprise Wi Fi (e.g., Cisco 9800 & 9100 series APs).
• Structured Cabling : Copper / fiber (single & multi mode), terminations, testing, labeling, patch panel hygiene.
• Security & Access : ISE (NAC / AAA), Firepower NGFW, Secure Endpoint / XDR, SIEM integration.
• Observability & Automation : Cisco Catalyst Center, ThousandEyes, CAIT / CI aligned operational testing.
• Telephony : Cloud IP telephony (e.g., Webex Calling), endpoint provisioning and call flow readiness.

Required Competencies

• Organizational excellence : Plans ahead, sequences complex activities, documents obsessively, and keeps the venue "audit ready" at all times.
• Troubleshooting mastery : Hypothesis driven diagnosis across layers 1-7; comfortable jumping from cabling to routing to wireless to security tooling without hand offs.
• People & communication : Clear, confident communicator under pressure; able to lead bridge calls, coach L2s, and brief executives with equal fluency.
• Customer focus : Anticipates venue operation's needs; navigates trade offs to protect the event experience.
• Skills

network operations, Service management

• Top Skills Details

network operations,Service management

• Additional Skills & Qualifications

Qualifications

• Experience : 5+ years in telecommunications / network operations or service management; event / venue or multi site environments preferred. (Mix of hands on L2 style field work and L3 level coordination is ideal.)
• Certifications : Cisco certifications (e.g., CCNP / CCIE) strongly preferred.
• Knowledge base : IP, VLANs, routing protocols (OSPF / BGP / EIGRP), wireless design, and network security principles.
• Tools : Proficiency with Catalyst Center, ThousandEyes, SIEM / XDR, ISE, Firepower; familiarity with Webex Calling.
• Nice to have : Automation / orchestration exposure (Ansible, Python, Terraform) and hybrid / cloud networking awareness.

KPIs & Operating Cadence

Reliability : MTTR, SLA / SLO attainment, change success rate, and incident recurrence trend.

• Readiness : % of documented systems with current diagrams / runbooks; test event pass rate; cutover rehearsal outcomes.
• Team Effectiveness : Ticket aging / throughput, knowledge base contributions, and L2 skill uplift (mentoring outcomes).
• Stakeholder Satisfaction : Post event and post incident feedback scores; timely and accurate status communications.

Working Conditions

• Venue based work with event driven hours (nights / weekends / holidays possible); on call participation and occasional travel to support test events or adjacent venues.
• Ability to coordinate and, when necessary, assist with field activities in live environments (in partnership with L2 resources).
• Experience Level

Expert Level

• Pay and Benefits

The pay range for this position is $70.00 - $80.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Los Angeles,CA.

• Application Deadline

This position is anticipated to close on Oct 30, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.