Admin. Support I - Continuing Education

Utah Valley University • Lehi, UT, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Utah Valley University is seeking a detail-oriented and service-minded Administrative Support I to join our Continuing Education team at the Lehi campus. In this role, you will be the first point of contact for students, providing guidance with registration, records, and related services both in person and through multiple communication channels. You'll play a key part in troubleshooting issues, maintaining accurate and confidential records, and ensuring a smooth and supportive experience for students and staff.

As a valued member of the Operations team, you will also have the opportunity to cross-train in various areas, collaborate on projects, and contribute to an environment that prioritizes teamwork, accuracy, and student success. This position is ideal for individuals who thrive in a dynamic setting, enjoy helping others, and are committed to delivering excellent customer service.

Responsibilities

Deliver high-quality customer service to non-credit students and community members. Responsibilities include registering students for courses using CampusCE and ACEware systems, processing payments via mobile card reader, assisting walk-in customers, and responding to general inquiries. Address customer concerns with patience and professionalism, following established policies. Refer complex issues to the appropriate department or supervisor as needed.
Manage communication and documentation tasks, including returning voicemails, maintaining phone logs, and sending reminder, confirmation, and update emails. Prepare course-related documents such as waivers and surveys. Process and organize completed rosters, waivers, and surveys for imaging and records retention.
Track course enrollments, fill rates, and waitlists. Communicate enrollment updates to program managers and coordinate waitlist management in collaboration with them.
Perform additional duties and responsibilities as assigned.

Requirements

Graduation from an accredited institution with an associate's degree in a closely related field plus one year of experience related to the Summary of Duties, OR any combination of education and / or experience related to the Summary of Duties totaling three years.

Knowledge

Knowledge of Student Information Systems such as CampusCE and ACEware registration platforms.

Knowledge of how to take and process payments securely using mobile card readers.

Knowledge of email and calendar tools.

Knowledge of student privacy rights as pertaining to FERPA

Working knowledge of Microsoft Office Suite.

Skills

Effective records and information systems organization and management.

Proficient at data entry with strong typing skills.

Excellent attention to detail, and the ability to work independently and as part of a team.

Proficient in the use of Microsoft Office Suite and standard office equipment.

Effective communication skills.

Effective problem-solving and decision-making skills with good organization and coordination techniques.

Manage disputes or dissatisfaction within policy guidelines.

Abilities

Ability to communicate verbally and in writing to a diverse population.

Ability to understand and follow specific instructions and procedures.

Ability to maintain confidentiality of records and information.

Ability to work over the phone and in person.

Ability to follow verbal and written instructions.

Ability to learn and use proprietary systems or databases.

Ability to think creatively and explore improvements, processes, and procedures.

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Continuing Education • Lehi, UT, US