IT Help Desk Specialist

$2000 RETENTION BONUS

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IT Help Desk Specialist

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company's PCs and assist with servers and related equipment. Tasks include end-user support, inventory tracking, and performing PC maintenance, upgrades, and configurations.

Essential Duties / Responsibilities :

Provide Technical Support

Serve as a primary point of contact for internal team members, providing friendly and efficient support for all IT-related issues.

Work collaboratively with the IT team to resolve or escalate incoming support tickets on time.

Manage End-User Computers

Manage the full lifecycle of end-user devices, including staging, deployment, maintenance, and retirement.

Install, configure, and troubleshoot hardware, software, and peripherals on desktop and laptop computers.

Administer User Accounts

Manage user account lifecycles, including creation, modification, and termination in various systems.

Update and maintain user access permissions in identity systems such as Active Directory and O365 / Azure / Entra ID, as well as other application-specific systems.

Maintain IT Inventory

Assist in tracking and managing the inventory of all computers and network equipment.

Participating in IT Projects

Support and contribute to IT projects beyond daily helpdesk tasks.

Assist with deploying new applications, systems, servers, and network infrastructure.

Create and Maintain Documentation

Develop and update technical documentation and system diagrams.

Create clear and concise guides to help both technical and non-technical users.

Effectively communicate complex technical information to users with varying levels of technical knowledge.

Knowledge / Skills / Abilities :

Proficiency with major PC software packages (MS Office, Windows)

Basic understanding of Windows networking and administration is desirable

Familiarity with Windows Server environment

Handle research options and research computer bugs and their solutions

Tech-savvy with working knowledge of office automation products, networks, and remote control

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve fundamental technical issues

Outstanding communication skills and the ability to deal effectively with people

Strong analytical skills with demonstrated problem-solving ability

Previous experience in which high levels of initiative, judgment, and tact have been demonstrated

Proven ability to operate in high-pressure situations and successfully handle multiple priorities while remaining flexible

Superior customer service skills at all levels within a team environment

Qualifications :

Two years’ experience preferred, Help Desk Technician

Associate’s degree in IT, Computer Science, or relevant field preferred

Industry certifications (CompTIA, Microsoft, Cisco, etc.) are preferred

Excellent attendance record

Work Environment :

Sitting / Standing combination between office work & working on the plant floor

Moderate physical activity, such as walking and lifting, is required daily

Safety gear, such as approved safety glasses, is required at all times

Clean climate-controlled manufacturing environment

Benefits – start on the 1st of the month after 30 days of employment :

Health Insurance

Health Savings Account

Vision Insurance

Dental Insurance

401(k) with employer match plus employer contribution

Company-paid Short-term Disability

Company-paid Long-term Disability

Company-paid Life Insurance

Benefits – Additional :

Paid Time Off available after 60 days of employment

401K with employer match after 6 months of employment

Quarterly bonus program

Employment Criteria :

This position includes access or potential access to ITAR technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens, Permanent Residents who do not work for a foreign company / foreign government / foreign governmental agency, or organization, or political asylees in compliance with the International Traffic in Arms Regulations.

Due to the customer's requirements, no Visa sponsorship is available.

M-F 8 AM - 5 PM