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Member Services Representative

Member Services Representative

Planet FitnessWichita, KS, US
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Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential duties and responsibilities include :

  • Greeting members, prospective members and guests, providing exceptional customer service.
  • Handling all front desk related activities including :

Answering phones in a friendly manner and assisting callers with a variety of questions.

  • Checking members into the system.
  • New member sign-up.
  • Taking prospective members on tours.
  • Facilitating needed updates to member's accounts.
  • Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed.
  • Assisting in maintaining the neatness and cleanliness of the club.

    • Qualifications / requirements include :

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.

    • Physical demands include :

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

    • Compensation : $12.00 per hour

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    Member Service Representative • Wichita, KS, US