Benefit Services Support SpecialistProvider Partners • Indianapolis, IN, US
Benefit Services Support Specialist
Provider Partners • Indianapolis, IN, US
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job_description.job_card.job_descriptionStrong self confidence, interpersonal and communication skills. 2+ years customer service experience or equivalent work experience Experience creating, facilitating and presenting to a variety of stakeholders in-person, conference calls, WebEx, etc. Ability to work some occasional evenings / weekends Reliable, insured transportation and a valid driver's license Computer skills : Windows-based applications Ability to work as a telecommuter Ability to travel throughout the designated local territory Ability to communicate complex healthcare information to potential clients Ability to develop and manage relationships to reach business goals Ability to be compassionate while communicating Function independently and responsibly with minimal need for supervision
Overview
The Benefit Support Specialist is responsible for educating long term care facilities about the Provider Partners product and manage engagement in supplemental benefits. This role will be key in assisting members with supplemental benefit utilization. Must be willing to travel to areas such as Greenfield, Muncie, Greensburg and others.
Responsibilities
- Work under the direction of the Associate Executive Director to meet customer service expectations through our Partners.
- Contribute to the development of a viable service territory
- Serve as a subject matter expert of the Provider Partners supplemental benefits
- Serve as a liaison for Provider Partners in a designated territory via (group) or individual education opportunities in relation to supplemental benefits
- Educate eligible consumers about specific supplemental benefits
- Participate in planning and implementation of outreach strategies and programs in conjunction with Provider Partners sales team
- Travel throughout assigned territory to assist members with supplemental benefit utilization
- Assisting with member satisfaction
- Facilitating supplemental benefit usage
- Execute basic administrative duties as defined by the Associate Executive Director
- Maintain a working knowledge of plan benefit, program changes and industry insights
- Ensure compliance and quality of benefit usage components, adhering to all Provider Partners policies and procedures
Qualifications
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
J-18808-Ljbffr
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Service Support Specialist • Indianapolis, IN, US