Payment & Deposit Ops Rep III - International

TD BankMount Laurel, NJ, US

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Payments & Deposit Operations Representative

The Payments & Deposit Operations Representative III provides a broad range of operational support and performs general to specialized transactions and / or other processing activities for own Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers / partners needs and knowledge of TD products and processes.

Schedule : M-F; 9 am - 6 pm

Must live a commutable distance from : Mt Laurel, NJ; Greenville, SC; Lexington, SC; or Jacksonville, FL.

Depth & Scope :

Works within moderately defined guidelines and / or is responsible for activities involving multiple steps, systems, and jurisdictions
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk / financial impact
Uses judgement and understanding of process / policy risk when recommending exceptions outside general practices or guidelines
Identifies and resolves issues within authority on processes or transactions or escalates internally as required
Generally interacts with internal partners; may also interact with external customers for functions performed
May provide process / policy guidance to others (e.g. within team, internal partners)
Focus of work spans from daily, weekly to monthly activities
Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues / requirements for jurisdictions supported

Education & Experience :

High School diploma

Customer Accountabilities :

Executes more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensures that service quality is maintained

Identifies opportunities to improve service delivery

Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations

Supports partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels

Shareholder Accountabilities :

Prioritizes and completes own workload to meet SLA requirements for service and productivity and / or supports team manager in prioritizing and managing team workload

Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues / risks, and assesses potential impacts as it relates to operating policies, standards and procedures

Consistently exercises discretion in managing correspondence, information and all matters of confidentiality

Supports development and / or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness

Contributes to the development / delivery of presentations / communications to management or broader audiences

Protects the interests of the organization identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues

Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

Supports change management projects or programs that impact the business, functions or processes and ensures clear communication and documentation of new processes

Identifies, leads and actively participates in process improvements and determines solutions that will allow business to grow

Employee / Team Accountabilities :

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures the timely communication of issues / points of interest

Supports the team by actively building operations knowledge, thinks critically about processes and opportunities for improvement, shares ideas and transfers knowledge within the team, across the function, and with partners (e.g., audit, business insights)

Provides training, coaching and / or guidance to others on the team

Participates in personal performance management and development activities, including cross training within own team and other teams in the operations function

Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other departments

Keeps others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and / or guidance as appropriate

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Engages and liaises with contracted external vendors to support, solution, and supplement business needs and processes

Acts as a brand ambassador for the function and the bank, both internally and / or externally

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

Domestic Travel Occasional

International Travel Never

Performing sedentary work Continuous

Performing multiple tasks Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds Occasional

Sitting Continuous

Standing Occasional

Walking Occasional

Moving safely in confined spaces Occasional

Lifting / Carrying (under 25 lbs.) Occasional

Lifting / Carrying (over 25 lbs.) Never

Squatting Occasional

Bending Occasional

Kneeling Never

Crawling Never

Climbing Never

Reaching overhead Never

Reaching forward Occasional

Pushing Never

Pulling Never

Twisting Never

Concentrating for long periods of time Continuous

Applying common sense to deal with problems involving standardized situations Continuous

Reading, writing and comprehending instructions Continuous

Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are : TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package :

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash

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International Payment • Mount Laurel, NJ, US