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End User Support Engineer
End User Support EngineerSoros Fund Management • New York, NY, US
End User Support Engineer

End User Support Engineer

Soros Fund Management • New York, NY, US
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Overview

Soros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With $28 billion in assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world's largest charitable foundations dedicated to advancing justice, human rights, and democracy. Distinct from other investment platforms, SFM invests opportunistically with a long-term view across a wide range of strategies and asset classes, including public and private equity and credit, fixed income, foreign exchange, and alternative assets. The teams operate with autonomy, while cross-team collaboration strengthens our conviction and empowers us to capitalize on market dislocations. We foster an ownership mindset and prioritize development, enabling team members to push beyond their roles and contribute to our long-term success. Headquartered in New York City with offices in Greenwich, Garden City, London, and Dublin, SFM employs 200 professionals.

Team

The End User Support (EUS) team provides 24x7 support globally and has a total of 4 support staff located in New York City (2), Greenwich (1), and London (1). The team reports to the End User Support Manager.

Job Overview

As part of the EUS team at SFM, you will directly support users in the NYC office and indirectly support offices across the globe. You will work closely with the Systems, Cloud, Desktop Engineering, and Cyber Security teams to troubleshoot and ensure end-user system and application reliability, while rolling out desktop and other infrastructure projects. The role requires quick thinking, excellent troubleshooting, and a high level of customer service across a diverse suite of technology, including the Microsoft stack, cloud and SaaS solutions, and related administration tools. Location : NYC – 5 days a week in the office.

Responsibilities

  • Ensure customer inquiries are handled promptly and issues are resolved in a timely and satisfactory manner.
  • Troubleshoot end-user hardware issues (desktops, laptops, mobile devices) in the office and remotely.
  • Deploy, update, and maintain desktop applications.
  • Support desktop-related hardware and software projects and improvements.
  • Maintain and support telephony, conference room setups, and printers.
  • Inventory and record-keeping of applications and desktop hardware.
  • Develop scripts / automation for repeatable processes.
  • Maintain adherence to change control and documentation processes.

Qualifications / What We Value

  • 5+ years in a Microsoft-based end-user support role.
  • Experience with Microsoft technologies such as Azure, Microsoft 365, Azure AD / AD, Windows 10 / 11, DHCP, DNS, Intune.
  • Excellent written and verbal communication skills and collaborative mindset.
  • Experience in automation and scripting; PowerShell preferred.
  • Strong understanding of the relationship between IT infrastructure and end-user environments.
  • Experience with M365 online collaboration tools (OneDrive, SharePoint, Teams) preferred.
  • Prior experience in finance or trading environments preferred.

    • Salary and Benefits

    We anticipate the base salary for this role to be between $100,000 and $120,000. Eligible candidates may receive a discretionary year-end bonus in addition to base salary.

    Values

    All candidates should reflect SFM core values : Smart risk-taking / / Owner's Mindset / / Teamwork / / Humility / / Integrity.

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    End User Support • New York, NY, US