Workforce Manager

SUMMARY

The Workforce Manager is primarily responsible for effectively meeting the temporary help and / or training needs of a major Surge client. Specifically, the individual in this position :

1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs

2) develops and retains business by providing outstanding customer service,

3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the Workforce Manager may supervise one or more Workforce Staffing Specialists.

PRIMARY FUNCTIONS

• Obtain detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placements
• Implement and manage company quality standards, including the Performance Selection System (PSS) program, for all services rendered
• Customize or enhance recruiting, training, recognition and retention programs to ensure optimum customer service
• Implement custom orientation program for temporaries which incorporates customer's policies
• Supervise customer development activities to create and maintain a strong business relationship with the client
• Make Skill sourcing sales calls to acquire new business within customer
• Present e-solutions, HR Services, Payroll, Assessments, Training and other service offerings to the client in order to further secure business opportunities
• Conduct regular meetings with the client to ensure strong communication
• Monitor and address personnel issues and concerns quickly and effectively
• Implement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issues
• Reconcile invoices to ensure accuracy in preparation for final approval and payment processing
• Monitor and maintain profitability of the client account
• Complete and maintain company reports to log individual and client location sales / service activity
• Schedule, check-in and provide pre-assignment orientation to all temporary employees
• Monitor temporary employee attendance and performance, coach and counsel as needed
• Coach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction
• Implement company award programs to recognize the good performance of temporaries
• Answer telephone to provide desired information for customers and temporaries
• Maintain customer and temporary employee records to ensure completeness and accuracy
• Supervise the performance of the Workforce Staffing Specialist(s) and Workforce Supervisor(s) as necessary
• Perform duties of the Workforce Supervisor or Workforce Staffing Specialist as necessary
• Produce requested management reports
• Follow company policies and procedures for all staffing and customer activity
• All other duties that may arise to ensure the successful operation of the company

SECONDARY FUNCTIONS

QUALIFICATIONS

IND1

Equal Opportunity Employer

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law.

Job Type : Full-time