Workforce Management Coordinator
VirtualVocationsIrving, Texas, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Workforce Management Real Time Coordinator.
Key Responsibilities
Continuously monitor intraday contact volumes, staffing levels, and performance across all channels
Conduct intraday analysis to identify staffing gaps and optimization opportunities
Provide timely updates and collaborate with operational leaders to align staffing with business needs
Required Qualifications
1-3 years of Workforce Management or contact center operations experience preferred
Strong analytical skills with the ability to interpret and act on real-time data
Experience with WFM tools and contact center platforms (e.g., Genesys, Verint, Five9, or similar)
Excellent organizational and time-management skills in a fast-paced environment
Demonstrated decision-making ability under pressure
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Workforce Coordinator • Irving, Texas, United States
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