Patient Portal Support Coordinator

Job Description

Job Description

Position Summary :

The Patient Portal Support Coordinator (Part-time) plays a critical role in enhancing patient engagement and access to care by supporting the MyChart patient portal and related digital health tools. This position assists patients with portal registration, troubleshooting technical issues, and ensuring seamless access to their health information. The coordinator also supports emergency department (ED) follow-up processes and outreach, helping to close gaps in care and improve patient outcomes.

Key Responsibilities :

• Assist patients with MyChart sign-up , password resets, and basic troubleshooting, both in-person and via phone or electronic communications.
• Serve as the primary point of contact for portal-related questions and technical support .
• Educate patients on the features and benefits of the patient portal, including appointment scheduling, test results access, messaging providers, and medication lists.
• Collaborate with clinical and administrative teams to support population health initiatives and pilot use of portal for patient communication , ensuring patients are connected to appropriate resources.
• Monitor and respond to support tickets and inquiries related to portal access issues.
• Track and document patient interactions, support cases, and resolution outcomes in compliance with privacy standards (e.g., HIPAA).
• Proactively identify and resolve barriers to portal use, with a focus on health equity and digital inclusion .
• Assist in the development and dissemination of educational materials and onboarding resources for portal users.
• Participate in quality improvement initiatives related to patient access and satisfaction.

Qualifications :

Education & Experience :

Skills & Competencies :

Working Conditions :

Why Join Us?

By joining our team, you’ll play a direct role in empowering patients to take charge of their health through digital tools. This is an opportunity to make a meaningful impact on care access and health outcomes in a dynamic, supportive environment.