IT operations and customer support

Job Description

This is an IT operations and customer support position. IT customer support functions

include MS Windows, MS Office, local and network printing, audio / visual connectivity in

conference rooms, and office network wired and wireless connectivity. IT operations

support functions include information security audit research, third party vendor

coordination, asset management / inventory, imaging computers, contributing to the

team's process / procedure documentation updates. Use of a ticketing system will be

required to track all work. This is a junior-to-mid level technical support role that

requires a high level of professionalism in a financial / banking work environment.

Candidates should have a least one year of experience in an IT support role, preferably

in person in a formal government or corporate setting. Professional maturity is valued

over technical skill.

Required Skills

Minimum of two years of experience with the following :

• IT End User Support
• Microsoft Windows 10, 11
• Microsoft Office Suite
• Printer Support
• Hardware / Laptop Support
• PC Imaging / Building

Preferred Skills :

Requirements

Skill Required / Desired Amount of Experience Proven work experience with enterprise data governance Required 3 Years Proven work experience with the OneTrust platform (Data Mapping, Data Discovery, Data Catalog, Assessments) Required 2 Years Proven work experience creating documentation for internal and external audiences, technical and business audiences Required 3 Years Proven work experience supporting the creation and presentation of knowledge and training Required 3 Years