Customer Success Intern

Customer Success Intern

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

As a Customer Success Intern, you will support customer-facing teams with research, data analysis, and administrative tasks while assisting with process documentation and workflow optimization initiatives. You will participate in cross-functional projects focused on enhancing customer experience and help develop and maintain performance metrics and reporting dashboards. Your role will include supporting implementation of technology solutions and automation efforts, contributing to customer communication strategies and program development, and assisting with energy program enrollment and customer education initiatives.

This position offers valuable exposure to utility operations, customer relationship management, and emerging technologies including AI applications. You will work closely with experienced professionals across account management, analytics, and technology teams while contributing to meaningful projects that directly impact customer satisfaction and operational efficiency.

Job Duties & Responsibilities

• Assists department with assigned projects
• Completes challenging projects and assignments
• Presents final project to senior leadership at the end of the internship
• Assumes responsibility for own travel, lodging, and transportation necessary to be available for the program
• Performs other job-related duties as assigned

Required Qualifications

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. To learn more.

Employee Group : Non Exempt

Employee Type : Full Time

Job Category : Intern

Organization : Florida Power & Light Company

Relocation Provided : No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.