Sales Account Service Rep

Position : Sales Account Service Rep

Location : Baltimore, MD #REMOTE

Resources will have to report occasionally to Canton or Merriweather for meetings and training.

Duration : 6+ months Contract

Rate : $30 / hr

Job Description :

• This position will work in collaboration with leadership to provide support to the internal and external sales team and is responsible for providing support for sales and retention.
• Serves as liaison within and with external vendors for sales related issues and escalations. Position is accountable for supporting sales agents with various inquiries and escalations.
• Required 3-6years of experience has a Sales representative.
• Required experience in : Sales (Medicare), customer service, broker support, CRM / multi-program capabilities, flexibility
• Will be involved in working with Broker Support Team and No license required
• Escalate the issues with applications as and when required
• Required working experience with broker support team and acts like go-to-person for Medicare Insurances.
• Help the queries coming to inbox or on calls.
• Education Level : High School Diploma
• Proven experience in generating additional leads and market value for the company.

ESSENTIAL FUNCTIONS :

25% Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints. Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals. Develops understanding of commission related issues.

20% Serves as market segment product expert. Remains current on all legislative changes and regulation updates and communicates to appropriate departments within insure consistent information dissemination corporate-wide. Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes / guidelines.

20% Develops and maintains a strong relationship with internal staff and account support staff to identify and resolve sales related inquires and escalations. Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.

20% Provides regular updates to management with regard to identified and outstanding issues. Works with internal teams and external vendors to facilitate, monitor and track issues and escalations. Serves as liaison between sales teams and management.

15% Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.

Thanks & Regards,

LAXMAN

Team Lead - Talent Acquisition

KMM Technologies, Inc.