Customer Engagement Specialist

A company is looking for a Customer Engagement Specialist to provide support and guidance to Medicaid recipients regarding their dental care needs.

Key Responsibilities

Answer 40-60 inbound calls, addressing inquiries of varying complexity

Accurately capture and update member information in systems

Investigate unresolved issues and collaborate with internal teams for follow-up and resolution

Required Qualifications

High School Diploma or equivalent required

2+ years of experience in a healthcare customer service role

1+ year of experience in a high-volume call center

Proficient computer skills including Microsoft Word, Excel, and Outlook

Ability to work independently in a home office / virtual environment