Member Advocate 1

About Us :

Indiana Public Retirement System (INPRS') is among the largest 100 pension systems in the United States. INPRS serves the needs of approximately 500,000 members and retirees representing approximately 1,900 employers, including public universities, school corporations, public safety, municipalities and state agencies. The Indiana Public Retirement System is a public pension fund who manages approximately over $50 billion in assets, making it one of the largest in the United States. We are located in the heart of the city, in downtown Indianapolis, near the circle & across the street from our monumental state house. T his position offers some flexibility for remote work. After successfully completing the required 10-week onsite training, employees will follow a rotating schedule that includes working in the office for two weeks very 3-4 months, the rest of the time would be remote. The i deal candidate must be a resident of Indiana as well as live within close proximity from Indianapolis. This position is not eligible for H-1B or any other kind of temporary or permanent sponsorship for work authorization by the Indiana Public Retirement System. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Why Join :

INPRS' believes that people are the foundation of our success. It takes people with different backgrounds, ideas, and strengths to be successful. Balance in life is important. We strive to have a flexible and supportive environment while not sacrificing service to our members. We pride ourselves by modeling a collaborative, diverse and inclusive environment for our employees. Our mission. " As fiduciaries, educate stakeholders, collect necessary contributions, and prudently manage member assets to deliver promised defined benefit and defined contribution benefits and services".

Your Impact :

This position requires a broad knowledge of pension benefits as well as a general knowledge of every aspect of the Systems' operations, ability to coordinate with others within the organization both verbally and in writing to resolve member and employer issues. The position will require strong interpersonal skills to create positive work relationships.

Essential Duties :

• Work directly with customers to answer questions and resolve issues, including but not limited to PERF, TRF, and non-PERF retirement and disability processes, plan provisions and any other day to day items relating to the administration of the INPRS retirement plans.
• Welcomes and directs INPRS members and guests arriving for information and appointments.
• Must be able to interact / communicate professionally with INPRS members and staff.
• Communication with customers which may include; requests for missing / incomplete information, account status, issue resolution, timetables, and submission resolution.
• Knowledgeable on technologies including but not limited to ERM, INPAS, INPRS Web, Benefits Web, etc.
• Respond to inquiries regarding any and all INPRS-related inquiries and providing the necessary supplemental informational materials that reinforce the interaction with members.
• Knowledgeable on the relevant Indiana code sections and stay up to date regarding changes to the code and any other applicable statutes.
• Interpret and explain the benefit provisions of all retirement plans administered by INPRS.
• Track all contacts made with customers and properly document each account to ensure that, should the issue arise again, it can be responded to quickly and efficiently.
• Partner with the management to identify business processes that undermine adequate customer service and make recommendations for their resolution.
• Active participation in training and learning opportunities to expand your knowledge of the position and organization.
• Other related duties and projects as assigned.

Job Requirements :

Experience and Qualifications :

Comprehensive Benefits Package :

If you are interested in this position, please submit your application and resume for review. For more information about our organization, please visit our INPRS Careers Page :

Equal Employment Opportunity :

The Indiana Public Retirement System (INPRS) is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

Indiana Public Retirement System has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.