Customer Service Representative

Job Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

Act as the first step in a multi-tiered support to Military Sailors and their families.

Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.

Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.

Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.

Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.

Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and / or assigned to Specified Teams within the call center based on skill levels.

Qualifications

Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining / holding a U.S. security clearance)

Four (4) years' experience, or three (3) years with Associates degree, or two (2) years with Bachelor's degree related experience in customer service and responding to requests for information

The ability to work in a fast-paced environment with the flexibility to work nights and weekends

The ability to type at least 30 WPM

Spanish speakers please apply!

EEO Statement

EEO Race / Sex / Disability Status / Veteran Status