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Account Representative

Account Representative

Harris & HarrisChicago, IL, US
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Job Description

Job Description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Collections Representatives to join our Government team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

Collections Representative

The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect.

Location : Must reside a commutable distance from our office on 111 W. Jackson Blvd in Downtown Chicago.

Salary : $18.50 / hour with an uncapped commission structure.

Additional Compensation and Benefits :

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer the following benefits :

  • Competitive Medical, Dental, and Vision insurance from premium providers
  • Paid Time Off (PTO) and Wellness Days
  • 401K with company matching (available after 6 months of employment) – 100% company match up to 3% of included compensation, 50% company match of the next 2% of included compensation with 100% vesting upon eligibility.
  • Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance.
  • Tuition Reimbursement after 1 year of employment
  • Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more

DAY TO DAY

  • Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day)
  • Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full
  • Process payments using check by phone, credit / debit cards, Western Union, or offer the customer the ability to mail in payments
  • Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans
  • Navigate different client systems to locate customer accounts and document all collections activities

    • WHAT YOU MUST POSSESS

    Must Have :

  • Must have 2 to 3 years of experience in a high volume, call center environment
  • Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word
  • Professional and empathetic customer service and negotiation skills

    • Nice To Have :

  • At least 1 year of previous collections experience
  • Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred – but we will teach you
  • Experience with CUBS (Columbia Ultimate Business Systems) is a plus!
  • Military experience is always a plus, and we encourage veterans to apply!
  • Bilingual in Spanish or another language is a plus!

    • WHY HARRIS & HARRIS?

    Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Since 1968, we have been trusted partners of some of the country’s largest healthcare, utility, and government entities. Our clients benefit from our having more than 50 years in the business.

    The family business Samuel Harris started more than five decades ago is now a firm comprised of more than 500 hundred employees including our Collections and Customer Care professionals. Our teams employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

    We take pride in knowing what it takes to turn a call from "average" to "excellent" and are proud to continue our strong history of delighting clients and customers thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. They are the lifeblood of what we do and who we are.

    At Harris & Harris, we’re proud to be an organization where everyone is welcome and can feel free to be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where our employees feel valued.

    We are also an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

    At Harris & Harris, everyone is important, and we believe that one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

    Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws

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    Account Representative • Chicago, IL, US