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Salesforce Technical Business Analyst

Salesforce Technical Business Analyst

SunSoft OnlinePhoenix, AZ, us
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Job Description

  • This is a Hybrid role

Roles & Responsibilities

  • Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and
  • deliverables.
  • Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
  • Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
  • Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
  • Develop and maintain detailed process flows, data maps, and documentation.
  • Conduct user training sessions and support change management efforts.
  • Maintain up-to-date knowledge of Salesforce platform capabilities and recommend best practices.
  • Required Skills

  • API
  • Data Migration
  • Gathering, analyzing, and documenting business requirements
  • Preferred Skills

  • Collections / Payments experience
  • Salesforce Certification
  • Scrum Certification
  • SaFE Certification
  • Experience Required

    5 + years of Salesforce experience as a Business Analyst

    Requirements

    Bachelor's Degree

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