Servicing Recoveries Specialist

Servicing Recoveries Specialist

The Servicing Recoveries Specialist supports backend servicing processes across key operational areas such as bankruptcy, foreclosure, credit reporting, and compliance functions within the Servicing Operations Department. This role ensures that all processes are completed accurately, efficiently, and in compliance with company standards and regulatory requirements. They collaborate closely with internal partnersincluding Legal, Compliance, Billing, and Mortgage Servicingto complete operational workflows and ensure accurate account servicing. Their work contributes directly to regulatory adherence, data accuracy, and the overall integrity of customer account management. This role requires strong organizational, technical, and regulatory knowledge to ensure accurate account handling and operational compliance, supporting the department's efficiency, compliance posture, and reputation for accuracy.

Essential Job Duties and Responsibilities :

• Specialized Account Processing Handling bankruptcy filings, foreclosure updates, loan servicing corrections and credit bureau
• Regulatory & Compliance Oversight Ensuring adherence to laws, updating statuses, and working w / Legal & Compliance on filings and audits.
• Documentation & Data Accuracy Maintaining precise system updates, account coding, and case records to support compliance reviews.
• Internal Collaboration Coordinating with teams like Legal, Billing, Mortgage and Servicing Solutions to complete workflows.
• Monitoring & Reporting Tracking workload completion, monitoring specialized queues, and supporting audit readiness.
• Other duties as assigned from leadership to support team.

Required Skills, Knowledge and Abilities :

Compensation : $21 - $24 / hour

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position / department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.