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Loaner Coordinator
Loaner CoordinatorUSA Jobs • Raleigh, NC, US
Loaner Coordinator

Loaner Coordinator

USA Jobs • Raleigh, NC, US
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Loaner Coordinator

Thompson Automotive is a family-owned dealership group committed to delivering an exceptional customer experience in both sales and service. We pride ourselves on professionalism, teamwork, and integrity in everything we do. We're currently seeking a Loaner Coordinator to join our Service Department. The ideal candidate is organized, detail-oriented, and enjoys providing top-notch customer service in a fast-paced environment.

Responsibilities :

  • Greet customers and assist with the check-in / check-out process for loaner vehicles.
  • Complete all necessary paperwork and agreements accurately and efficiently.
  • Inspect vehicles for damage before and after each use, documenting findings as needed.
  • Track and manage the loaner fleet to ensure vehicle availability and rotation.
  • Coordinate vehicle cleaning, fueling, and maintenance.
  • Communicate effectively with Service Advisors, Technicians, and Management about vehicle status.
  • Maintain organized records of loaner contracts, driver's licenses, and insurance documents.
  • Provide friendly, professional, and helpful service to every customer.

Qualifications :

  • Previous experience in a dealership, rental car agency, or customer service role preferred.
  • Strong communication and organizational skills.
  • Ability to multitask and prioritize in a busy environment.
  • Experience using Reynolds & Reynolds or other dealership DMS software preferred.
  • Valid driver's license with a clean driving record required.
  • Positive attitude and professional appearance.

    • What We Offer :

  • Full-time, stable schedule (Monday-Friday, 7 AM-5 PM).
  • Competitive pay based on experience.
  • Health, dental, and vision insurance options.
  • Paid time off and employee discounts.
  • Supportive team environment and opportunities for growth.
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    Coordinator • Raleigh, NC, US