Air Export Coordinator

Reports to : Export Logistics Manager

Location : This role is based in the Jamaica NY HQ

Overview

This position supports export operations by working with the Manager and internal HAF staff to coordinate global shipments. Reports exceptions and requests guidance from the Manager as needed in daily operations.

Key Responsibilities

Is assigned specific shipments to coordinate complete customer service for shipments exported from the United States

Selects carriers and routing for international shipments as assigned including contacting airlines to resolve issues

Calculates volume weight and dimensions in both the metric and imperial system of measurement (feet, inches, pounds, ounces, etc.)

Calculates shipping costs and provides to Manager

Coordinates with peers in Logistics, Warehousing, Customs, IT and other internal departments

Obtains and maintains client SOP requirements

Handles client requests including billing enquiries, refers complex issues to the Manager

Other projects as assigned

The Ideal Candidate

At least 1 year or more of experience in a similar or related position preferred

Able to convey information clearly verbally and in writing

Some knowledge of domestic and / or international shipping regulations helpful

Knowledge of dangerous goods handling (HAZMAT) helpful

Knowledge of TSA regulations

Organizational skills and the ability to multitask

Computer literacy including e-mail and the Microsoft Suite of products

Passion for delivering quality customer service

Be a team player and have the ability to work under pressure with tight deadlines with a positive attitude

Education

High School graduate, college degree in business, transportation or a related field a plus

Industry certifications a plus