Treasury Management Svc Spec

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

Old National Bank is currently seeking to fill the position of Treasury Management Service Specialist. The TM Service Specialist will work directly with Treasury Management client and internal associates to provide first point of contact service and support to TM service needs. As first point of contact, this position will be responsible for the assessment of need, determine best approach to address clients concern, and work with the client to remedy any issues associated with the TM services. This position will focus on issues resolution and high client satisfaction as well as escalation of concerns when immediate servicing needs cannot be accomplished. Addressing clients service needs with high quality is the best method to maintain a lasting relationship with many of Old National Banks most valued clients. Treasury Management Service Specialist is a key role in our client retention strategy.

Salary Range

The salary range for this position is $22.00 / Hr. - $34.00 / Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

Quick Client Issue Resolution :

• Rapid understanding of the client's reason for contacting TM Service & Support
• Ability to set proper expectations for client on problem resolution
• Own the clients request through resolution

High Quality Client Service :

Relationship Cultivation

Key Competencies for Position

Culture Leadership

Execution Leadership

Client Leadership

Qualifications and Education Requirements

Key Measures of Success / Key Deliverables

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!