Service Center AnalystVirtualVocations • Pasadena, California, United States
Service Center Analyst
VirtualVocations • Pasadena, California, United States
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A company is looking for a Service Center Analyst to provide first-line support to users while delivering excellent customer service.
Key Responsibilities
Identify and resolve incidents within agreed Service Level Agreements (SLAs) and fulfill service requests
Take ownership of incidents, monitor trends, and escalate major incidents as necessary
Provide technical support for hardware and software issues, assist with user access, and manage customer inquiries
Required Qualifications
Two-year technology degree or equivalent combination of experience and education
Experience in incident and request management and service desk operations
Experience in a medically related environment or position
ITIL Foundation Certification and / or Help Desk Institute (HDI) Support Center Analyst Certification preferred
A+ and Network+ certifications are a plus
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Service Center Analyst • Pasadena, California, United States
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