Staff Engineer, Site Reliability

About Zapier

Zapier is building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted : 10 / 8 / 2025

Location : NAMER

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• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

Staff Site Reliability Engineer

Zapier\'s Internal Platform exists to provide engineers with a reliable, frictionless foundation to build, ship, and operate software. We’re looking for a Staff Site Reliability Engineer with deep observability expertise and a proven track record of leading company-wide change. You’ll join our Reliability Platform team, where we own incident response, service ownership, and observability, and you’ll play a pivotal role in strengthening Zapier’s posture across all three.

Why This Role Matters

This isn’t just an infrastructure or tooling role. We\'re looking for someone to set and drive a multi-year reliability strategy that enables Zapier engineers to deliver reliable products at scale. You\'ll need to influence organizational culture and practice—shaping how engineers instrument, monitor, debug, and learn from their systems.

You’ll be a technical leader across teams and a mentor to engineers tackling complex systems problems. You won’t just build observability tools—you’ll define what “good” looks like, partner with service teams to get there, and help elevate reliability practices across the organization.

About You

Things You’ll Do

Our Stack & Tools

What Success Looks Like

How to Apply

Zapier uses a non-standard application process to promote inclusion and equity. We encourage you to apply even if your skills don\'t exactly match the job description. Answer a few in-depth questions in our application to help us get to know you quickly. Resume and CV fields are optional.

Education is not a requirement, but if you receive an offer you will need to include your most recent educational experience as part of the background check.

After you apply, you will receive updates even if there isn\'t an immediate fit. We strive to communicate status at least every seven days. If you have questions, contact your recruiter.

Zapier is an equal-opportunity employer and does not discriminate based on identity. Our code of conduct provides a beacon for the company we strive to be, and we celebrate differences because they allow us to serve a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers\' information and adheres to data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion and welcomes applicants with disabilities. If reasonable accommodations are needed to participate in the application or interview process, please contact jobs@zapier.com.

Application Deadline :

The anticipated application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

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